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Cross Country will provide its award-winning emergency roadside assistance to all Ford, Lincoln and Mercury brands. Ford has also selected Cross Country to provide roadside assistance service to Volvo and Mazda vehicles. Cross Country's comprehensive services will be available to customers in times of need 24 hours a day, 7 days a week and 365 days a year. Product benefits include battery jump-start services, flat tire change, emergency fuel delivery, lockout service and emergency towing services to the closest dealership
"We are honored to announce this relationship with Ford Motor Company," said Amy Villeneuve, Senior Vice President Sales, Marketing, & Product Innovation at Cross Country. "Being selected by one of the most recognized automotive brands is truly a testament to the quality of our roadside assistance product and our reputation for servicing some of the most customer service focused brands in the automotive market."
Cross Country has been -- and continues to be -- a recognized leader in the customer service industry for over 35 years and constantly pursues new and innovative ways to use process excellence and technology to increase customer satisfaction. Cross Country recently implemented a new and proprietary universal contact center application throughout its four contact centers. The award winning CRM platform has enhanced customer service efficiencies, and increased customer satisfaction, enabling Cross Country to deliver world-class customer service. The platform features technologies such as GIS, POI, and mobile technologies.
About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services (http://www.crosscountry-auto.com) is a leading provider of integrated vehicle and driver programs in North America. Since the company's founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 75 million customers each year in the automotive, insurance, financial services and retail markets. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in North America.
SOURCE Cross Country Automotive Services
http://www.crosscountry-auto.com
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