North American bank to optimize field workforce scheduling with ClickSoftware

Jul 21, 2008 (Datamonitor via COMTEX) -- CKSW | Quote | Chart | News | PowerRating -- ClickSoftware Technologies, a provider of mobile workforce management and service optimization solutions, has announced that a North American bank will deploy its software for installation, maintenance, and repair services, known as ClickIMRS, to automatically schedule hundreds of field technicians who keep telecommunications systems and computers running smoothly.

The bank will also deploy ClickAnalyze Insight to gain detailed information on service efficiency and identify opportunities to improve future performance.

ClickIMRS provides the automated scheduling and work order management that takes the guesswork out of determining which technician with what skills to send to which job when. The software deploys rapidly because it was designed and configured specifically to meet the needs of installation, maintenance and repair services.

ClickIMRS features pre-configured scheduling and mobile functionality that virtually eliminates the expense, time and effort typically required to custom-design and program schedules.

The mobility features in ClickIMRS will ensure the bank's IT managers and field technicians have the most updated information about job status, priorities, history, location, etc. The solution wirelessly connects field service technicians via their handheld devices to job ticket information for field activities and tasks. Technicians can also quickly update dispatchers and managers as to job status, location and delays.

Street-level-routing features ensure field technicians take the most efficient routes between jobs to increase productivity and reduce travel time. The bank will use ClickAnalyze Insight business analytics software to enable managers to track key performance indicators such as arrival time, productivity, second visits, travel time, etc. They'll use that information to measure performance and identify trends that could become problematic down the road.

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