Fiserv to utilize Microsoft dynamics CRM for financial services

Jul 22, 2008 (Datamonitor via COMTEX) -- FISV | Quote | Chart | News | PowerRating -- Fiserv, a provider of IT services to the financial industry, has announced that its Customer Value Enhancement group will provide banking specific configurations that utilize the Microsoft Dynamics Customer Relationship Management 4.0 platform for its consumer, commercial and small business, private and wealth banking segments.

Building Customer Value Enhancement (CVE) products on Microsoft Dynamics customer relationship management (CRM) will enable Fiserv to provide a solid foundation for helping financial institutions improve the way they acquire, retain, expand and service customers.

Fiserv CVE has created role-based customizable templates covering informational needs, management dashboards and best practice processes, which will be embedded into the Microsoft Dynamics platform. CVE customers can optionally also take advantage of CVE's proven change management consulting along with its blended learning offering which uses a combination of eLearning, workshops and coaching to drive sustainable behavior change in the workforce.

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