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Field Force Manager is a turnkey wireless solution that combines Web-based applications with handsets. Through the Web application, a business' main office can map locations of employees, jobs and other activities in real-time; schedule and dispatch jobs; and receive fleet, job and employee reports. Field Force Manager also allows remote employees to submit timecards, customer and job completion information to the business office, plus get turn-by-turn driving directions to jobs.
The application gives managers the ability to capture customer service requests, dispatch field personnel and track job progress in near real-time.
"Field Force Manager helps businesses be more responsive to their customers," said Rob Miller, VP of marketing for Verizon Wireless. "The availability of this application on the BlackBerry Curve equips mobile workers with everything they need to stay connected to their counterparts in the field and in the office."
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