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T-Home will use ClickSchedule to automate the scheduling and route optimization for more than 25,000 technicians, who operate in two groups who handle tens of thousands of calls a day to its call center from the company's 80 million subscribers in Germany. One group focuses on service installation, maintenance and repair, while the other group focuses on the network infrastructure: lines, utility poles, switches, etc.
T-Home uses ClickSchedule's street-level routing (SLR) capabilities to provide technicians the most efficient route to take between jobs, enabling more "wrench" time as opposed to time on the road. The software automates scheduling by considering myriad variables such as technician skill, location, and proximity to other jobs, as well as real-time events in the field, such as unscheduled emergencies or jobs that take longer than expected. ClickSchedule factors these variables when sending technicians to the job.
ClickSoftware COO Hannan Carmeli said, "Successful telecommunications providers must deliver customer service that subscribers can count on. There aren't many companies around the world which face the challenge of managing such a vast mobile workforce, and there aren't many solution providers which can rise to the task of supporting such a workforce. T-Home and ClickSoftware teamed up and have proved that no undertaking is too big for the two companies."
ClickSoftware closed at $2.29 yesterday, giving a market cap of $65 million.
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