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Customer service representatives and all other Verizon Wireless employees who work near call center locations are eligible to participate in the company's tuition-assisted, on-site college degree programs where they can earn associate, bachelor or master's degrees. All classes are taught by professors or faculty hired by a local participating, accredited university.
Since Verizon Wireless first introduced its tuition assistance program in January 2001 and on-site education programs in September 2005, more than 900 customer service representatives have received their degrees.
"If my experience with tuition assistance and on-site classes could be described with one word, it would be 'blessing'," said Julio Donado, customer service tech support representative at Verizon Wireless' Elgin, Ill., Call Center and a recent MBA graduate. "The affordability and convenience simply cannot be matched. How great is it to finish work at 5:30 p.m. and then simply go downstairs and start class at 6 p.m.? It is time-saving, fuel-efficient, and in general helped me succeed with my education. I was ready to pay -- or go in to debt for -- $24,000 a year for 2 years, but thanks to Verizon Wireless I don't have any education-related debt."
"Our on-site 'stay-ducation' programs are yet another demonstration of Verizon Wireless' commitment to our talented, goal-oriented, performance-driven employees," said Lou Tedrick, VP of workforce development for Verizon Wireless. "We're a great place to work for a lot of reasons and our growing on-site campus program coupled with our generous tuition assistance is one of them."
Verizon Wireless currently offers on-site programs at nine call centers in Rancho Cordova, Calif.; Tampa, Fla.; Ashford Dunwoody and Alpharetta, Ga.; Elgin, Ill.; Dublin, Ohio; Cranberry Woods, Pa.; Murfreesboro, Tenn.; and Salt Lake City, Utah -- as well as at five other company offices in New York and New Jersey. Verizon Wireless plans to introduce four more on-site programs at call centers in Chandler, Ariz.; Albuquerque, N.M.; Greenville, S.C.; and Bellevue, Wash. this year, and at 14 additional call center locations around the country by 2010.
Universities partnering with Verizon Wireless include American River Community College, Benedictine University, Bethel College, Centenary College, Devry University, Elgin Community College, Fairleigh Dickinson University, National Louis University, New Jersey Institute of Technology, Pima Community College -- ITCAP, Raritan Valley Community College, Salt Lake Community College, Stevens Institute of Technology, and Strayer University.
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