New book by Larry Connors Click here Improve your trading - See how
TuVox has worked closely with Genesys to develop applications that leverage the key features of GVP 8 including:
-- Built-In integration for the intelligent Customer Front Door (iCFD) The iCFD is a key solutions bundle from Genesys that combines Genesys Dynamic Contact Center components with advanced self- service applications to transform the experience for customers entering the "telephone front door" of enterprises. In April, TuVox announced a wave of 50 on-demand applications optimized for the intelligent Customer Front Door (iCFD). -- Common Platform for both GVP and Voice Genie customers Genesys has provided a single common next-generation platform that brings together its two key voice platform lines - Voice Genie and GVP onto a single system. In the past, TuVox has supported both platforms, and has standardized on GVP in its three enterprise- class hosting centers.
TuVox has done extensive testing for and implementations of GVP applications. In addition, TuVox has been selected as an early partner due to its close strategic alignment with Genesys to deliver comprehensive and dynamic contact center solutions that integrate seamlessly and provide a high level of end-user customer satisfaction.
"TuVox and Genesys have already demonstrated an ability to deliver the industry's most innovative applications for customers like Telecom New Zealand, Virgin America, American Airlines Federal Credit Union and 1-800-Flowers.com to name a few," said John Kirst, vice president of Worldwide Sales and Business Development, TuVox. "The release of GVP 8 provides an unprecedented number of options to deploy and manage their customer-facing assets."
TuVox On Demand speech applications take advantage of the next-generation features of the Genesys Voice Platform, including VoIP and SIP-enabled applications and integrated CTI capabilities, to deliver the best possible caller experience.
"Leading companies are taking advantage of new advances in voice self-service technologies to increase the level of personalization and 'context awareness' of their applications rather than relying on static 'one-size-fits-all' applications," said Drew Kraus, research vice president at Gartner.
"Our partner ecosystem is a critical element of our go-to-market strategy," said Paul Segre, President and CEO, Genesys. "TuVox clearly is working closely with us to bring to market the joint offerings and services that enable our customers to be successful quickly."
For more information about TuVox, please visit www.tuvox.com. For more information about Genesys or the Genesys Partner Program, please visit www.genesyslab.com.
About TuVox
Since 2000, TuVox has become synonymous with superior caller experience. TuVox customers achieve improved customer retention and increased revenue through innovative combinations of technology and live agent service. Companies benefit from reduced costs by optimizing the mix of live and automated service. TuVox caller experience solutions shorten and improve calls by anticipating caller intent, personalizing call flows, and overcoming the limits of touch-tone systems by using natural-language, conversational speech applications. TuVox leverages customer investments in next-generation technology with a choice of hosted or premise deployment.
TuVox customers regularly receive awards for innovation and excellence, and include companies such as 1-800-Flowers.com, American Airlines Federal Credit Union, AMC Theatres, Canon, Progress Energy, Telecom New Zealand, Time Customer Service, Virgin America and Wachovia.
Visit TuVox on the web at http://www.tuvox.com.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to http://www.genesyslab.com or visit the industry blog at http://www.betterinteractions.com
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com.
SOURCE: TuVox
Genesys David Radoff, +1-650-466-1078 (Media) dradoff@genesyslab.com. or TuVox Nick Ezzo, +1-408-625-1700 (Media) nezzo@tuvox.com
More News:
Market Updates |
Stock Alerts |
All Trading News |
Stock Index
About TradingMarkets | Contact | Advertise | Careers | Link to Us | Site Map | Help | Terms & Conditions | Privacy Policy | Return Policy | Testimonials | Feedback
The Connors Group, Inc. ("Company") is not an investment advisory service, nor a registered investment advisor or broker-dealer and does not purport to tell or suggest which securities or currencies customers should buy or sell for themselves. The analysts and employees or affiliates of Company may hold positions in the stocks, currencies or industries discussed here. You understand and acknowledge that there is a very high degree of risk involved in trading securities and/or currencies. The Company, the authors, the publisher, and all affiliates of Company assume no responsibility or liability for your trading and investment results. Factual statements on the Company's website, or in its publications, are made as of the date stated and are subject to change without notice.
It should not be assumed that the methods, techniques, or indicators presented in these products will be profitable or that they will not result in losses. Past results of any individual trader or trading system published by Company are not indicative of future returns by that trader or system, and are not indicative of future returns which be realized by you. In addition, the indicators, strategies, columns, articles and all other features of Company's products (collectively, the "Information") are provided for informational and educational purposes only and should not be construed as investment advice. Examples presented on Company's website are for educational purposes only. Such set-ups are not solicitations of any order to buy or sell. Accordingly, you should not rely solely on the Information in making any investment. Rather, you should use the Information only as a starting point for doing additional independent research in order to allow you to form your own opinion regarding investments. You should always check with your licensed financial advisor and tax advisor to determine the suitability of any investment.
HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING AND MAY NOT BE IMPACTED BY BROKERAGE AND OTHER SLIPPAGE FEES. ALSO, SINCE THE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE RESULTS MAY HAVE UNDER- OR OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN.
The Connors Group, Inc.
15260 Ventura Blvd., Ste. 2200
Sherman Oaks, CA 91403
© Copyright 2009 The Connors Group, Inc.
