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"Our priority is to deploy resources to assist all our customers as soon as it is safe to do so," said Ray Stone, vice president of catastrophe operations for Travelers. "All our claim professionals are committed to doing what it takes to help our customers through this potentially difficult situation."
Customers are advised to report claims directly to Travelers as soon as possible after a loss. Travelers claim professionals are available to help 24 hours a day, 7 days a week.
CLAIM REPORTING PHONE NUMBERS
-- Home and Auto Claims: 800.CLAIM33 (800.252.4633)
-- Business Claims: 800.238.6225
-- Flood Claims: 800.505.0193
Other disaster tips to help customers get through the difficult time of a loss include:
-- Protect property from further damage by arranging for reasonable temporary repairs as soon as possible. For example, if windows are broken, have them boarded up to protect the home and property against vandalism or weather damage.
-- Keep an accurate record of all temporary repair expenses (e.g., bills and/or material receipts) so it can be added to the amount of your claim. Also, keep an accurate record of any and all expenses incurred to be considered for possible reimbursement. Please do not make any permanent repairs until the insurance adjuster has had a chance to review the damage.
-- Determine the damage to personal property (contents). Make a written list of what was damaged. To be as accurate as possible, please include the manufacturer, brand name and the place and date of purchase.
-- Work with legitimate contractors to get through the repair process. Unfortunately, during catastrophes, there are some people that try to take advantage of the situation. Make sure any contractors engaged are fully licensed and insured.
About Travelers
The Travelers Companies, Inc. (NYSE:TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. Travelers understands that life and business are inherently dynamic and that the best way to serve customers is to deliver insurance in-synch with evolving risks. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. Travelers is a Fortune 100 company, with 2007 revenues of approximately $26 billion. The company has more than 33,000 employees. For more information on being in-synch, visit www.travelers.com.
SOURCE: The Travelers Companies, Inc.
Travelers Companies, Inc. Matt Bordonaro, 860-277-7014 Cell: 860-202-3034 Sheila Trauernicht, 860-277-7461 Cell: 860-707-3907
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