Convergys has about 75,000 employees in 85 customer contact centers, data centers, and other facilities worldwide. The company offers call-center, billing, and employee care outsourcing.
It said it will make a final decision in the fourth quarter about the separation, which it said has no bearing on its recent $335m acquisition of CRM company Intervoice that is scheduled to close this week.
Dave Dougherty, president and chief executive at Convergys, said: "The evaluation is a part of our plan to align the company's assets and capabilities with our leadership in relationship management. We believe the separation is a means of enhancing the strength and focus of each of our businesses to better serve our clients and bolster each business's competitive position."
The company's information management revenue fell 12% to $324m in the first half of 2008.
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