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The survey found that the key drivers for investment included ongoing regulatory compliance, corporate accountability and employee productivity. At the same time, while one-third of respondents believed that enabling real-time information to employees was important, only 25 per cent have already provided access to records on a mobile device. Indeed, almost two-thirds of organisations have no plans in place for providing access to corporate records on a mobile device. The survey found that difficulty in ease of use, integration with existing IT systems and compatibility issues posed the biggest challenges in deploying records management tools enterprise-wide. At the same time, data quality problems plagued the success of records management deployments in one in five organisations and time-intensive and costly training affected over 25 per cent of organisations during their records management implementation.
An almost unanimous view (88%) of respondents found that service and support were the most valuable qualities sought when choosing a records management IT provider. At the same time, 79 percent of organisations chose a solution which could easily integrate with existing applications and 65 per cent sought confidence in the vendor's long-term commitment to their records management product line during the tender process. Only one in four viewed the financial strength of the records management vendor as a potential factor in its selection.
"This survey indicates a strong resilience by organisations to continue their investment in records management in the year ahead while the culture of compliance that has weighed on the minds of senior management for the last few years continues in this era of electronic discovery and litigation readiness," said Simon Lill, Sales Director, UK Public Sector, Open Text.
"The retention policies, extended metadata management and security of content delivered by records management software play a central role in giving companies the controls they need, as the source and form of corporate content evolves in the increasingly collaborative global enterprise," Lill adds.
"Open Text is committed to delivering leading records management and compliance offerings, so that customers will have the tools they need to meet not only the challenging legal and regulatory requirements they face, but also to ensure consistency of retention and capture practices even as innovative new content creation tools are adopted by Web 2.0 savvy business users."
The sample size of this year's survey was 104 respondents. All respondents were among the delegates who attended the Records Managers Association of Australasia conference in Sydney on 8-10 September 2008. These included records managers from government and public and private sector organisations with the majority responsible for document management collaboration, records management archiving and information research and retrieval.
Open Text is a worldwide leader in records management, offering the industry's most comprehensive set of solutions to extend records management across the full range of content types stored in multiple systems, including SAP, SharePoint, email, instant messaging, file systems, and Open Text content repositories.
About Open Text
Open Text, an enterprise software company and leader in enterprise content management, helps organizations manage and gain the true value of their business content. Open Text brings two decades of expertise supporting 46,000 customers and millions of users in 114 countries. Working with our customers and partners, we bring together leading Content Experts to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness. For more information, visit www.opentext.com.
Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995 This news release may contain forward-looking statements relating to the success of any of the Company's strategic initiatives, the Company's growth and profitability prospects, the benefits of the Company's products to be realized by customers, the Company's position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. The risks and uncertainties that may affect forward-looking statements include, among others, the failure to develop new products, risks involved in fluctuations in currency exchange rates, delays in purchasing decisions of customers, the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers, demand for the Company's products and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2007. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.
Copyright 2008 by Open Text Corporation. LIVELINK ECM and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.
CONTACT: Richard Warner, Spreckley Partners Ltd. Tel: +44 (0)20 7388 9988 e-mail: warner@spreckley.co.u
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