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EDITORIAL: Charter meeting worth your while

Mon. October 06, 2008; Posted: 07:04 PM
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Oct 06, 2008 (Opelika-Auburn News - McClatchy-Tribune Information Services via COMTEX) -- CHTR | Quote | Chart | News | PowerRating -- Many area residents put Charter Communications, the company that provides the area's only cable television service, in the role of Public Enemy Number One. They say rates increase without any improvement in service. They say customer service is pitiful. They want answers.

Tuesday at 9 a.m., they'll have an opportunity to get those answers when Charter Communications Director of Government Relations Skip James will be available to meet with citizens at the Chamber of Commerce meeting room, located at 714 E. Glenn Ave. in Auburn.

James should be saluted for taking time out to meet with Charter customers to hear their concerns and hopefully do something to address them. We would hope that James would take the information he receives from the public to heart and help implement changes that benefit the customers of the area and the company.

Residents have long voiced their complaints over Charter's service. Instead of voicing these issues to city officials or the newspaper, this is the perfect opportunity to voice these complaints directly to a live person -- one who has said Charter is deeply interested in improving customer service. We believe complaints and/or concerns would be better received if they were made in an appropriate manner. Express your concerns, but leave attitudes at home.

We encourage anyone who has questions or concerns about the service they receive from Charter to attend this meeting. Hopefully, this meeting will be one that bears fruit.

To see more of the Opelika-Auburn News or to subscribe to the newspaper, go to http://www.oanow.com. Copyright (c) 2008, Opelika-Auburn News, Ala. Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

For full details for CHTR click here.

    


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