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Previously, Okura Hotel did its workforce scheduling by hand. In addition to automating the scheduling process, Okura Hotel wanted a solution that would reduce unnecessary resources -- for instance, by avoiding having too many employees during slow periods -- and would adapt personnel schedules to the forecasted number of customers. Any solution also had to take into account work-related rules unique to the restaurant -- such as employment rules, regulations under the Labor Standards Law, terms and conditions of employment contracts or skills of individuals and shift rules. Also, events such as days off, training, or business trips of each employee needed to be taken into consideration.
By using WINWORKS One and ILOG CPLEX, the restaurant Camellia of Okura Frontier Hotel Tsukuba has improved the accuracy of work schedules by defining staff schedules and work rules that correspond to the hotel room or banquet reservations. The hotel management has also improved employee satisfaction by providing schedules that reflect individual preferences, which ensured a fair distribution of shifts between the employees.
During development WINWORKS has been able to obtain the number of customers from Point of Sale (POS) data, analyze the trends and create a model which forecasts the number of customers per hour for each day. By using this model, the Camellia estimates how many staff members are required for each hour of the work schedule.
Since the software can balance demand forecasts, work regulations and staff schedules, it has reduced staff during low demand periods and provided for additional personnel during busy hours. This process has considerably improved the efficiency of customer service and minimized lost sales opportunities.
"With ILOG CPLEX and WINWORKS One, we are not only optimizing work schedules and streamlining its creation processes, but also setting up efficient schedules that match different service demands, which in turn reduces our waste in work hours," said Hideyuki Miyota, deputy director, General Affairs Department of Okura Frontier Hotel Tsukuba. "Our goal was to reform hotel management and operations to avoid a loss of demand in our services and WINWORKS One played a significant role in helping us to achieve it. In addition, since the fairness of staff allocation has improved, the satisfaction of our employees has been enhanced and, moreover, a definite improvement in performance has boosted their motivation toward work; we consider all of these to be significant achievements."
More than 1,000 commercial customers, including 160 members of the Global 500, use ILOG optimization tools and engines to solve the world's most challenging planning and scheduling problems. These customers include APL, BNSF, JR East, Logistics, Maersk, Schneider, SNCF, United Airlines, the United States Postal Service and UPS in transportation and logistics; and Airbus, Coors, Dell, Hansol Paper, Michelin, Mitsubishi Chemicals, Nippon Steel, Nissan, Porsche, Saint Gobain, Thyssen Krupp, and Toyota in manufacturing. ILOG optimization products are also used by a majority of leading Supply Chain Management software vendors, including i2, Infor, Manhattan Associates, JDA, Oracle, Red Prairie and SAP, as well as in research programs at more than 1,000 universities around the world, making the products the "gold standard" for performance and solution quality in the Operations Research community. ILOG's Optimization Product Suite includes ILOG CPLEX(R), ILOG CP(R), ILOG OPL Studio(R) and ILOG ODM(R). For more information, please visit http://www.ilog.com/products/optimization.
About WINWORKS
Based in Tokyo, WINWORKS is a software company that provides workforce scheduling solutions. Through its People Performance Management (PPM) concept, WINWORKS optimizes the human resource distribution of its customers according to their business demands, improving operational efficiency, in particular for customers that value quality of service. For additional information, please visit http://www.win-works.com.
About ILOG
ILOG delivers software and services that empower customers to make better decisions faster and manage change and complexity. Over 3,000 corporations and more than 465 leading software vendors rely on ILOG's market-leading business rule management system (BRMS), supply chain planning and scheduling applications and optimization and visualization software components, to achieve dramatic returns on investment, create market-defining products and services, and sharpen their competitive edge. ILOG was founded in 1987 and employs more than 850 people worldwide. For more information, please visit http://www.ilog.com.
ILOG and CPLEX are registered trademarks of ILOG S.A. and ILOG, Inc. All other trademarks are the properties of their respective owners.
SOURCE ILOG
http://www.ilog.com
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