Franklin Mutual Insurance Company (FMI) is a mutual insurance company in New Jersey and has been insuring its clients for over 129 years. With a commitment to personal service and advanced technology, FMI sought to improve their operations by shortening the claim cycle and enhancing the customer experience. FMI investigated several solutions and chose Symbility's mobile claims software solution as its new claims estimation and processing tool.
"We selected Symbility as our technology partner to ensure we are utilizing the very latest in technology to serve our policyholders in their time of need," said Dale Martin, co-vice president, claims, Franklin Mutual Insurance Company. "By using Symbility on tablet PCs in the field, FMI will drive efficiency and quality into our operation while ultimately improving customer service."
"Symbility is excited to be expanding in the northeastern United States by working with Franklin Mutual, a company with a proud history of customer service," said James Swayze, chief executive officer of Automated Benefits. "In troubled economic times, companies that can improve operational excellence and customer service are those that have the staying power. After over 100 years in business, FMI is a company that recognizes the need to embrace the latest techniques, processes and technology to remain strong."
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