New book by Larry Connors Click here Improve your trading - See how
With IVP 6, according to the company, clients can now create highly personalized speech solutions, leveraging a set of rules and policies that can be constructed by integrating with the Convergys Dynamic Decisioning Solution. With the release, Convergys noted, it empowers enterprises to think differently about the customer experience by introducing a voice portal platform designed to facilitate the development of multimodal applications that enable mobile self-service.
For the past eight years, the number of mobile phone subscribers has grown globally at an average rate of 24 percent year over year. "For enterprises competing for market share and looking to improve customer satisfaction ratings, having the ability to use multimodal applications to enable self-service for mobile device users will be a differentiator," said Daniel Hong, Lead Analyst, Datamonitor. "When looking at the evolution of phone-based self-service technologies, it began with touch-tone, progressed to include speech, and now the next phrase: multimodal enablement. This next stage in the evolution of phone-based self-service includes personalization and takes into account the proliferation of mobile devices."
Convergys said the latest version of IVP provides universal access to the exploding audience of mobile device users. Interaction Composer is an Eclipse-based Integrated Development Environment (IDE) for building, deploying, and managing applications with a drag and drop components and extensibility framework that enable both call center programmers and IT developers to develop complex voice or multimodal applications. Interaction Composer enables the development of applications that allow callers to perform tasks simultaneously or interrupt tasks with new requests, and then resume tasks where they left off. Interaction Composer application runtime leverages the World Wide Web Consortium (W3C) specification for State Chart eXtensible Markup Language (SCXML). Intervoice uses SCXML as an extended application notation that enables combining call control functionality with voice interactions and mobile phone screen pops, as well as other types of message-oriented interactions such as SMS.
For enterprises with legacy IVR applications, Interaction Composer also enables the migration of legacy IVR applications to open-standards applications that can include a speech option for more efficient self-service calls, the company noted in a release.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed via M2 Communications Ltd - http://www.m2.com))
http://www.10meters.com
Comments on this story may be sent to newsdesk@closeupmedia.com
More News:
Market Updates |
Stock Alerts |
All Trading News |
Stock Index
About TradingMarkets | Contact | Advertise | Careers | Link to Us | Site Map | Help | Terms & Conditions | Privacy Policy | Return Policy | Testimonials | Feedback
The Connors Group, Inc. ("Company") is not an investment advisory service, nor a registered investment advisor or broker-dealer and does not purport to tell or suggest which securities or currencies customers should buy or sell for themselves. The analysts and employees or affiliates of Company may hold positions in the stocks, currencies or industries discussed here. You understand and acknowledge that there is a very high degree of risk involved in trading securities and/or currencies. The Company, the authors, the publisher, and all affiliates of Company assume no responsibility or liability for your trading and investment results. Factual statements on the Company's website, or in its publications, are made as of the date stated and are subject to change without notice.
It should not be assumed that the methods, techniques, or indicators presented in these products will be profitable or that they will not result in losses. Past results of any individual trader or trading system published by Company are not indicative of future returns by that trader or system, and are not indicative of future returns which be realized by you. In addition, the indicators, strategies, columns, articles and all other features of Company's products (collectively, the "Information") are provided for informational and educational purposes only and should not be construed as investment advice. Examples presented on Company's website are for educational purposes only. Such set-ups are not solicitations of any order to buy or sell. Accordingly, you should not rely solely on the Information in making any investment. Rather, you should use the Information only as a starting point for doing additional independent research in order to allow you to form your own opinion regarding investments. You should always check with your licensed financial advisor and tax advisor to determine the suitability of any investment.
HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING AND MAY NOT BE IMPACTED BY BROKERAGE AND OTHER SLIPPAGE FEES. ALSO, SINCE THE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE RESULTS MAY HAVE UNDER- OR OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN.
The Connors Group, Inc.
15260 Ventura Blvd., Ste. 2200
Sherman Oaks, CA 91403
© Copyright 2009 The Connors Group, Inc.
