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Among the insurers, Ping An Insurance (Group) Co. of China, Ltd. (SHSE: 601318), ING Capital Life Insurance Co., Ltd., Skandia-BSM Life Insurance Co., Ltd., Cathay Life Insurance Company and China Life Insurance Co., Ltd. (SHSE: 601628) are the top five, in terms of the number of satisfied insurants.
Among the surveyed consumers, 1,427 received compensations. And 70.9% of them approve of the indemnity services. And 727 surveyed consumers once withdrew insurance, including 61.8% satisfied.
Besides, Chinese life insurance firms get more consumers' approval than their foreign and sino-foreign joint stock peers, which often serve relatively young insurants with better educational background and higher incomes. In addition, some life insurants with foreign investments were said to be weak in services.
Source: www.cnstock.com (December 01, 2008)
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