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Smart is looking to ECI to manage its increasingly complex network, to ensure high availability and improved network performance.
The agreement follows a decade-long relationship between the two companies for the delivery of network equipment solutions, supporting Smart's nationwide transmission backbone, and is a strong proof-point of ECI's 1Net framework. 1Net underscores ECI's commitment to providing operators beyond equipment-based solutions, to include turnkey programs and professional and managed services, offering them the highest level of support as they transition to next-generation networks.
"Outsourcing network management operations to a vendor like ECI can benefit Smart with preventative maintenance, proactive troubleshooting, and more efficient network design. This should allow Smart to better leverage its network capacity, improving cost-efficiencies and enabling it to deliver enhanced service level agreements to its customers," said John Marcus, Senior Analyst at Current Analysis.
"Having worked with ECI for many years, it made sense to partner with a proven and innovative vendor who can allow us to focus on our core business, and continue to deliver superior, wireless services to customers across the Philippines," said Napoleon L. Nazareno, President and CEO of Smart.
"This is an important project for ECI as the company continues to solidify its position as a full-fledged Managed Services provider. We offer Smart and all of our customers a path to optimize their operational capabilities, enabling them to deliver on time and on budget, while maintaining the highest service level," said Rafi Maor, CEO and President of ECI Telecom.
Under the agreement, ECI will provide Smart with multi-vendor network management services for the operator's transmission Network Operations Center (NOC), including 24/7 network surveillance, fault management and maintenance.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
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