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Together, the companies said they will actively market, sell and implement Chordiant's decisioning-based debt management software, Chordiant Collections Manager, to the UK utilities industry, which is collectively owed more than 2 billion by its customers. Capgemini's involvement brings extensive experience implementing debt management solutions and expertise in the business needs of the utilities sector. The combined solution is designed to help utility companies turn their collections process into a positive experience that improves cash flow and reduces debt days while building customer loyalty.
"Capgemini has over 50 man-years of debt management experience and a deep understanding of the needs of the utilities industry," said Gerard Egan, Executive Consultant for the Energy, Utilities and Chemicals sector, Capgemini UK plc. "Due to stringent regulation governing a utility company's ability to enforce payment rules, debt resolution poses a unique challenge for the industry. We have been searching for some time for a technology partner we thought could have a significant and real impact on this problem. We are excited to have selected Chordiant as a partner for this project. Our expertise combined with their software aims at enabling utility companies to control the debt problem while building customer loyalty."
"For the past two years, Chordiant has provided a leading edge collections solution for the telecommunications, insurance and banking industries," said Chuck Altomare, Vice President, Worldwide Engineering, Chordiant Software. "Based on decisioning capabilities that adapt in real-time to a customer's current situation, the solution is able to provide recommendations that are appropriate, fair and customer-centric, and that help the organization achieve its business goals. With Capgemini's domain expertise and assistance, we have customized the application for the utilities market and now have an incredibly effective mechanism in place for getting it to market quickly and with maximum impact."
((Comments on this story may be sent to newsdesk@closeupmedia.com))
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