ClearOne said that ClearOneXpress will enable its distribution partners to perform activities such as place product orders, check shipping status, print invoices and make payments on-line. The company's dealer and end customer partners will be able to conduct activities such as request and check status of RMAs, view current promotions and conduct 'Live Chat' sessions with ClearOne Customer Service Representatives. Based upon each partner's status, partner users will have a menu of activities available to them.
The customer service portal utilises viaKLIX, the Merchant Services Organization software of NOVA Information Systems. In addition, it has been designed with automatic escalation alerts to the company's management to guarantee high service levels.
ClearOneXpress was introduced in the US and Canada on 7 April, 2009, with roll-out in other regions to follow. No financial details were disclosed.
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