New book by Larry Connors Click here Improve your trading - See how
Kana won the "Web Interaction Management" category and was listed as a leader of the "Web Self-Service" category.
Each year, CRM magazine recognizes companies that meet and exceed customers' demands for service and customer experiences. The magazine's Service Awards are based on a composite score of analyst ratings for satisfaction, depth of functionality, and company direction; Customer Relationship Management (CRM) revenues; and year-over-year growth. The awards were unveiled in the April 2009 edition of CRM magazine.
"The CRM market has remained on solid ground despite the global recession because of its direct impact on sales and revenue growth. We are proud to honor Kana and its fellow industry leaders with our 2009 Service Leader awards," said David Myron, the Editorial Director at CRM magazine. "Kana continues to prove that it is a forward-thinking company with technology that has been validated by customers and third-party analysts."
"Customer retention is more critical than ever," said Michael Fields, Kana's CEO. "Quality offerings and exceptional customer service are the two most important ways to retain and build customer relationships. Our easy-to-use, multi-channel customer service solutions are used by half of the Fortune 50 and our customers typically report double-digit increases in customer satisfaction. That kind of tangible progress is invaluable in retaining customers, especially in today's difficult economic climate."
CRM magazine is a publication in the customer relationship management industry, covering sales, marketing, customer service, and strategy.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
More News:
Market Updates |
Stock Alerts |
All Trading News |
Stock Index
About TradingMarkets | Contact | Advertise | Careers | Link to Us | Site Map | Help | Terms & Conditions | Privacy Policy | Return Policy | Testimonials | Feedback
The Connors Group, Inc. ("Company") is not an investment advisory service, nor a registered investment advisor or broker-dealer and does not purport to tell or suggest which securities or currencies customers should buy or sell for themselves. The analysts and employees or affiliates of Company may hold positions in the stocks, currencies or industries discussed here. You understand and acknowledge that there is a very high degree of risk involved in trading securities and/or currencies. The Company, the authors, the publisher, and all affiliates of Company assume no responsibility or liability for your trading and investment results. Factual statements on the Company's website, or in its publications, are made as of the date stated and are subject to change without notice.
It should not be assumed that the methods, techniques, or indicators presented in these products will be profitable or that they will not result in losses. Past results of any individual trader or trading system published by Company are not indicative of future returns by that trader or system, and are not indicative of future returns which be realized by you. In addition, the indicators, strategies, columns, articles and all other features of Company's products (collectively, the "Information") are provided for informational and educational purposes only and should not be construed as investment advice. Examples presented on Company's website are for educational purposes only. Such set-ups are not solicitations of any order to buy or sell. Accordingly, you should not rely solely on the Information in making any investment. Rather, you should use the Information only as a starting point for doing additional independent research in order to allow you to form your own opinion regarding investments. You should always check with your licensed financial advisor and tax advisor to determine the suitability of any investment.
HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING AND MAY NOT BE IMPACTED BY BROKERAGE AND OTHER SLIPPAGE FEES. ALSO, SINCE THE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE RESULTS MAY HAVE UNDER- OR OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN.
The Connors Group, Inc.
10 Exchange Place, Suite 1800
Jersey City, NJ 07302
© Copyright 2009 The Connors Group, Inc.
