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"Our old appraisal system was paper-based and lengthy and a form filling exercise that was scanned and captured on the system, never to be seen again until 6-12 months later when managers and employees would sit back down to discuss progress," said Stacey Leonard, HR Manager, Telephonetics VIP. "Following the merger, we were looking to automate the system and make it more user-friendly, fluid and accessible. We had plans to overhaul other key processes and wanted to ensure staff were receiving the right training, had specific tailored goals and felt part of the company as a whole, privy to the overall bigger company picture."
"SuccessFactors gives us clear visibility and has enabled us to establish clear processes that ensure appraisals are less time consuming. Both line manager and employee can see how they are progressing, what their goals are, how they are achieving and how they align with the rest of the business," said Bill Burgar, Co-founder and Managing Director, Telephonetics VIP. "Previously we had little visibility as to which employees were achieving goals and who had personal improvement plans in place. This solution gives us the freedom to ensure employees know what is expected and what our commitment to them is in relation to training and support."
According to a release, the implementation of SuccessFactors is part of a larger overall plan to improve internal processes. Telephonetics VIP has also overhauled its CRM system to further improve and streamline system functionality and improve productivity, while maximizing efficiency and company communication across the organizational structure.
SuccessFactors' solution automates a company's performance and talent management processes, providing a series of modules that leverage performance data to help companies align goals, manage compensation (pay-for-performance), succession, learning and recruiting planning, develop competencies and provide insightful analytics dashboards and reporting tools, while promoting visibility, accountability and results within an organization.
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