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The balanced scorecard (BSC) is increasingly the strategic business tool of choice for many organizations. One of the four components of the BSC, ?learning and growth,? is largely misunderstood, underutilized, and ineffectively applied. The BSC framework provides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish realistic and measurable targets, and align and support the rest of the organization in a strategic way.
This book provides proven guidance and customizable tools to measure the role of learning and performance, link it to organizational objectives, and communicate to management results in a common language.
This book responds to the critical need for WLP professionals to effectively measure the things that really matter, to be more strategically aligned with organizational objectives, and to appropriately convey learning results to management in a common language. It not only provides trainers with proven guidelines and customizable tools to create balanced scorecards that link learning and performance to the organizational strategy, it also presents a common framework to help management better understand the role of learning and growth within the BSC.
Organized in two major sections:
Section 1 provides workplace learning and performance professionals with a comprehensive understanding the role Ts BSC and addresses strategy mapping, developing key partnerships, defining financial and non-financial performance measures, communicating learning results, developing cascading scorecards, etc. It also features real-world case studies on how two companies (Dofasco, Inc. and The Society of Management Accountants of Canada) integrated learning strategy into their corporate balanced scorecard.
Section 2 is more practical and provides readers with the hows the actual design and development of Learning and Growth BSCs within the context of organizational goals. The reader will receive step-by-step instruction on how to develop the Learning and Growth perspective of the BSC and apply it to their specific requirement. This section features dozens of customizable tools: forms, worksheets, templates, sample scorecards, training exercises, assessments and review.
Key Topics Covered:
- Introduction
- What You Can Expect from This Book
- How This Book Is Organized
- Some Advice When Reading This Book
- Defining Organizational Strategy
- The Balanced Scorecard
- Alignment with Management's Expectations
- Business Data and Performance Metrics
- Business Processes and Performance Measures
- Workplace Learning in Relation to Financial Performance
- Developing the Learning and Growth Perspective
- An Application of the Learning and Growth Perspective
- The Case of Sky Air Limited
- The Learning Department's Balanced Scorecard
- Factors Affecting Strategy, Balanced Scorecard, and Workplace Learning
- Appendices
- Resources and Readings
- References
- About the Author
Companies mentioned:
- Dofasco, Inc
- TD Bank
- Canadian Physiotherapy Association
- United Way of Kitchener-Waterloo
- Area
- Bell Canada
- CMA Canada
- The Case of Infosys
For more information visit http://www.researchandmarkets.com/research/567319/the_trainers_bala
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