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Ryanair confirmed that over 90% of its fights were on-time, 99.6% were completed and less than one bag (0.67) per 1,000 passengers was misplaced by Ryanair between November and March while AEA statistics confirmed that 17% of British Airways' flights were delayed, 97.9% were completed and BA lost sixteen bags per 1,000 passengers, more than 20 times the number of bags lost by Ryanair.
Ryanair celebrated the official confirmation of its better customer service, and its guaranteed lowest fares, by releasing 1 million EUR5 seats for travel across its European network in late August, September and October which are available for booking until midnight Thursday 2nd July on www.ryanair.com.
Ryanair's Stephen20McNamara said: "AEA's figures prove yet again that nobody beats Ryanair on customer service delivery while Ryanair continues to guarantee the lowest fares and no fuel surcharges ever.
"BA charges passengers high fares but delivers a dismal on-time performance and a ridiculously high rate of lost baggage. Ryanair delivers the customer services passengers really value which is why 67 million passengers will travel with Ryanair this year and why Ryanair is the only major European airline which continues to grow during this recession".
No. 1 for Customer Service
Airline % on Time Bags missing / 1,000 pax % Completions
Ryanair 92 0.67 99.6
Lufthansa 85 10.9 98.4
British Airways 83 15.6 97.9
bmi 87 17.0 98.5
Iberia 70 19.2 97.2
Air France 83 18.9 96.9
CONTACT: Stephen McNamara, Ryanair Tel: +353 1 812 1271 Pauline McAlester, MurrayConsultants Tel: +353 1 4980 300
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