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The company said it has selected Emmi Solutions, a developer of interactive patient education programs, to provide self-management tools for MetCare's customer education initiative. The programs will be available to customers of the company's nine wholly-owned internal medicine offices in South and Central Florida.
"Customer education helps improve their overall health care experience as well as increase the confidence in MetCare's ability to provide quality, comprehensive care," said Jose Guethon, MD, MBA, President and Chief Operating Officer of MetCare of Florida. "Customer education is a best practice and a key component of MetCare's transformation from a traditional healthcare delivery model to a PCMH model. The Emmi programs provide our physicians with a useful tool to coordinate our customers' overall care. Giving our customers an opportunity to learn about and manage their specific medical conditions improves their health care quality and promotes prevention. We believe that with an engaged and well-informed customer, we can deliver better outcomes for them and derive substantial cost reductions throughout our system."
Emmi programs are presented to patients in a multimedia format on a computer screen using a conversational voice to guide patients and make complex medical information easy to understand. The programs engage patients at their own level and cover more than 100 medical procedures and conditions, including asthma, diabetes, and cardiovascular disease.
"Creating informed and activated patients is the foundation of the Patient Centered Medical Home and is a proven strategy for improving quality and lowering health care costs," said Ron Rooth, CEO of Emmi Solutions. "MetCare is fundamentally changing the way they engage patients before, during, and after each encounter with the health care system. Through our partnership, they are making effective communication with patients the standard of care."
((Comments on this story may be sent to health@closeupmedia.com))
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