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The award, "Best Impact," recognizes the business and healthcare quality benefits the outsourcing relationship has delivered, according to company officials.
According to officials, Springhill Medical Center, the 252-bed, privately owned acute care facility has engaged Eclipsys' outsourcing services and technology to undergo a technology transformation. Eclipsys' IT staff has guided Springhill Medical Center through the installation of new electronic medical record (EMR) and revenue cycle technology, as well as instill a culture of ISO practices, policies and procedures that has led to a 44 percent increase in system availability.
Additionally, the strategic relocation of a data center to higher ground was another outcome of the relationship, according to the companies.
"We went with Eclipsys as our IT outsource partner and system provider because they have expertise in healthcare and the company's products offer the flexibility to accommodate the different practice requirements of our clinical specialties," said Jeffrey St. Clair, Springhill Medical Center's president and chief executive officer."Eclipsys' team came in and instilled best practices and a vision that improved our profitability, control and internal and external costs and reestablished our credibility with the clinical community. Perhaps most important, our clinical patient outcomes, safety, quality of service and physician adoption has turned us from a technology follower to a leader. Plus it has placed us in a solid position to receive the benefits of the forthcoming federal economic stimulus package related to the adoption of EMR technology."
According to John McAuley, Eclipsys' senior vice president, Outsourcing and Support, the expanded use of outsourcing in the health care industry reflects the environmental pressures faced by healthcare service providers.
"The passage of the American Recovery and Reinvestment Act (ARRA), which sets firm timelines to adopt EMR technology, comes at a time when hospitals are facing great challenges to maintain and/or reduce the total operating costs to the organization," said McAuley. "Healthcare IT staff outsourcing is an effective strategy to increase IT efficiency while cutting costs and to help support a hospital's ability to quickly achieve the "meaningful use" requirements of ARRA. Given that the healthcare industry is perhaps the most complex in data needs and functionality, we are very pleased Eclipsys' outsourcing group has been recognized among its outsourcing peers across all industries for its positive business and quality impact to one of our valued clients."
The Outsourcing Excellence Awards recognize the world's best outsourcing arrangements. An independent panel of judges evaluated and rated numerous buyer and supplier IT relationships to select those that demonstrate best practices, create and sustain a competitive advantage, provide business transformation, achieve value, and mutually benefit both buyer and supplier over time.
Eclipsys is a provider of integrated clinical, revenue cycle and performance management improvement software, clinical content and professional services.
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