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"Today's release illustrates the power of Wave IP's Applications Inside architecture - the ability to deliver high-value voice applications integrated with VoIP telephony as a single system, and made available as a software upgrade," said Peter Bailey, Senior Vice President Product Management and Business Development for Vertical Communications. "Wave IP offers customers a full portfolio of voice applications that can enhance business operations, increase productivity through best practices, and drive savings in operational and management costs. As a fully integrated "on-the-box" solution, these capabilities do not require any additional infrastructure investment and can be deployed and managed through Wave IP's Global Administrator console. With the addition of a Wave Contact Center agent license, a customer service or accounts receivable employee can be transformed into a full-scale call center agent and realize an increase in productivity as well as quality of customer service. With the addition of a WaveNet license, users across multiple Wave IP sites can easily connect and collaborate, while system administrators can add and intelligently network sites with a few simple mouse clicks."
The Wave IP Business Communications System is an IP business phone system family designed for enterprises of any size.
"We have been using Wave Contact Center in our customer service department for the last three months, the applications are just great and very easy to configure. In fact, it took less than 20 minutes for our customer service queues, agents, in queue announcements and call recording to be setup and in production," said Chet Lytle, Jr., President, Communications Diversified, Inc. "The full integration of Wave Contact Center with ViewPoint allowed our supervisors to access real-time queue and agent information instantly. Wave Contact Center Reporter provides a broad range of historical reports, again, conveniently from within ViewPoint."
"Using Vertical's WaveNet application we where able to quickly convert the discreet Wave IP systems in our network into one single communications system. Doing so was a very seamless exercise using the Wave Global Administrator and was accomplished through just a few simple mouse clicks! With WaveNet, our users can now call other users on a different Wave IP system as if they are on the same system. Using ViewPoint we can now see the status of different users all across the network. WaveNet is a great addition to the suite of applications on the Wave IP system," said Matt Tesdell, Vice President, Tesdell Electric.
More Information:
www.vertical.com
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