New ETF Book by Larry Connors - Click here to read more
Kramer, a 20-year client services veteran, has held customer-care focused roles for Verizon, AT&T Wireless Services, Ceridian, and XO Communications.
As the Director of Client Services for FRG, Kramer will focus primarily on managing relationships with existing clients, implementing profitable client life-cycle strategies, and establishing performance standards to improve the client experience.
Prior to joining FRG, Kramer served for four years as Director, EAP and Work-Life Service Delivery for Ceridian. In this role, he was responsible for a $5M budget and a team of 120 employees. Kramer also served as a Master Black Belt, earning his certification after championing several Six Sigma projects.
Kramer previously held the title of Vice President, Customer Care at XO Communications, where he was responsible for a $10.6M budget and 200 employees. In this role, he led the company's efforts to consolidate seven market-based call centers into a single, 40,000 square foot regional call center.
"Our industry demands the highest possible level of customer care," said Brandon W. Chan, MD, CEO, Foundation Radiology Group. "We are growing rapidly, and want to ensure that our current client service goals are not only met, but exceeded, as we continue to expand. Shawn has a proven history of cultivating and maintaining client relationships, and successfully leading initiatives that help companies like ours to provide the absolute best customer service."
"It's really exciting to be part of a young company that has set customer service as such a priority," said Kramer. "I'm looking forward to playing a part in the continued success of FRG, and continuing to build out the client service team and our processes."
Kramer holds a BA in Business, from the University of Pittsburgh, and an MBA from Duquesne University. He started his career in the Management Development Program with Bell Atlantic, and later became the Director of Customer Care for AT&T Wireless Services.
About Foundation Radiology Group
Headquartered in Pittsburgh, PA, the Foundation Radiology Group's mission is to build the pre-eminent diagnostic imaging, radiology service bureau and physician practice group in the United States. FRG uses state-of-the-art PACS technology, a unique, efficient workflow system, based on its hybrid-staffing model, carrier-grade telecommunications infrastructure and the Internet to provide the fastest turnaround times in the industry for diagnostic imaging reads. FRG is focused on serving non-university affiliated health care institutions, with an emphasis on serving the rural and suburban hospital segment. It seeks multi-year exclusive contracts for the daytime and 7X24X365 radiology in full-service bureaus. The Group's administrative office, data processing and primary diagnostic imaging reading center are located in Three Gateway Center, in downtown Pittsburgh, where board-certified radiologists are available 24 hours a day. For more information on FRG and their growing radiology staff, visit http://www.frg-rad.com/.
SOURCE Foundation Radiology Group
http://www.FRG-Rad.com
More News:
Market Updates |
Stock Alerts |
All Trading News |
Stock Index
About TradingMarkets | Contact | Advertise | Careers | Link to Us | Site Map | Help | Terms & Conditions | Privacy Policy | Return Policy | Testimonials | Feedback
The Connors Group, Inc. ("Company") is not an investment advisory service, nor a registered investment advisor or broker-dealer and does not purport to tell or suggest which securities or currencies customers should buy or sell for themselves. The analysts and employees or affiliates of Company may hold positions in the stocks, currencies or industries discussed here. You understand and acknowledge that there is a very high degree of risk involved in trading securities and/or currencies. The Company, the authors, the publisher, and all affiliates of Company assume no responsibility or liability for your trading and investment results. Factual statements on the Company's website, or in its publications, are made as of the date stated and are subject to change without notice.
It should not be assumed that the methods, techniques, or indicators presented in these products will be profitable or that they will not result in losses. Past results of any individual trader or trading system published by Company are not indicative of future returns by that trader or system, and are not indicative of future returns which be realized by you. In addition, the indicators, strategies, columns, articles and all other features of Company's products (collectively, the "Information") are provided for informational and educational purposes only and should not be construed as investment advice. Examples presented on Company's website are for educational purposes only. Such set-ups are not solicitations of any order to buy or sell. Accordingly, you should not rely solely on the Information in making any investment. Rather, you should use the Information only as a starting point for doing additional independent research in order to allow you to form your own opinion regarding investments. You should always check with your licensed financial advisor and tax advisor to determine the suitability of any investment.
HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING AND MAY NOT BE IMPACTED BY BROKERAGE AND OTHER SLIPPAGE FEES. ALSO, SINCE THE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE RESULTS MAY HAVE UNDER- OR OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN.
The Connors Group, Inc.
10 Exchange Place, Suite 1800
Jersey City, NJ 07302
© Copyright 2009 The Connors Group, Inc.
