Main Street America Completes Rollout of Innovation Auto Offering

The implementation and deployment effort included systems integration between Innovation Group and Main Street America's claim system, eliminating manual data entry and providing for seamless workflow between all parties, including iMRN shops, Non-Network shops and Independent Appraisers.

Rolled out under Main Street America's Priority Choice Repair Program (SM) brand, the Innovation Auto program provides policyholders and agents with a streamlined option for auto repair management. The offering utilizes a 'choice model' for shop selection with credentialed repair facilities providing high-quality, improved turnaround times and lifetime warranty on repairs.

Supporting MSA's current auto claim volume across its corporate footprint, Innovation Auto's INSURER platform is also able to easily support Main Street America's anticipated growth, including the added volume from the recent acquisition of Great Lakes Casualty Insurance Company and its pending affiliation with Grain Dealers Mutual Insurance Company.

"We are always seeking ways to enhance our policyholder customer experience, while driving key performance indicators to more favorable levels," said Mike Lancashire, Main Street America's vice president of claims and integrated customer solutions. "Innovation Auto helps us to achieve these goals by providing a high level of scale and claims expertise, along with the ability to customize its processes and software platform to support our unique requirements. The ability to involve our independent agent-customers in the iMRN network process was a major differentiator in our decision to partner with Innovation Auto."

"We are pleased that Main Street America has deployed our Auto offering throughout their entire operation, and we appreciate their confidence in the Innovation Group team," said Greg Powers, Chief Marketing Officer, Innovation Group N.A. "We look forward to continuing our partnership and finding additional ways to positively impact Main Street America's claim improvement initiatives."

Innovation Auto Highlights:

-- Leading provider of BPO (business process outsourcing) managed auto physical damage services;

-- Currently servicing 40 P&C Carriers, Farm Bureau's and Self-Insureds client companies;

-- Offers a robust range of solutions which include: a nationwide network of 1,900+ credentialed body shops (iMRN(TM)), a "Non-Network" solution, a "IA Management" offering, and stand-alone options around Desk Reviews, Rental, and Subrogation; and

-- All services are built upon a pro-active, event-driven communication model with the shop, adjuster and policyholder, helping to ensure the highest level of customer satisfaction, cycle time improvement and estimate accuracy.

About The Main Street America Group

With roots dating back to 1923, The Main Street America Group is a super regional insurance company that operates five property-casualty insurance carriers: NGM Insurance Company, Old Dominion Insurance Company, Main Street America Assurance Company, MSA Insurance Company and Great Lakes Casualty Insurance Company. Based in Jacksonville, Fla., Main Street America offers a wide range of commercial and personal insurance products, and fidelity and surety bond products, to individuals, families and businesses in 24 states, including 16 East Coast states from Maine to Florida, as well as Arkansas, Arizona, Michigan, Nevada, Ohio, Oklahoma, Texas and Utah.

With more than $800 million in premium written exclusively by 1,500-plus independent insurance agents, the 86-year-old company insures more than 600,000 policyholders. The company has regional offices in Jacksonville; Keene, N.H.; Richmond, Va.; Syracuse, N.Y.; and Grand Rapids, Mich., and a claims reporting center in Auburn, Mass. A.M. Best Company rates The Main Street America Group as an "A" (Excellent). Main Street America is the founding company partner of Trusted Choice(R), the global branding program of the Independent Insurance Agents & Brokers of America. For more information about Main Street America, please visit www.msagroup.com

About Innovation Group

Innovation Group (LSE:TIG) provides business process outsourcing services and software solutions to insurers and other risk carriers through its international network of offices. With more than 2,300 professionals working across the globe, the Group has an expansive portfolio of proven capabilities for handling the breadth of administrative processes.

Innovation Auto and Innovation First Notice are divisions of Innovation Group. In North America specifically, Innovation Auto is a market leader offering a broad range of services to assist the fleet, third party administration and property and casualty insurance market streamline their business processes and raise operational efficiency while decreasing costs. Innovation First Notice is the leading provider of claim reporting solutions to the P&C Marketplace, serving over 100 clients and processing more than 3M claims annually through its platform.

SOURCE: Innovation Group

Innovation Auto: 
Susan Douglas 
Solomark Associates 
847-895-2634 
susan@solomark.com 
or 
The Main Street America Group: 
Mark Friedlander 
Director, Communications 
904-380-7461 
friedlam@msagroup.com