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Verint(R) Systems Inc. today announced that Brewin Dolphin Ltd., one of the UK's largest independent private client investment managers, has implemented the next-generation Impact 360(R) Recording software from Verint(R) Witness Actionable Solutions(R). Deployment of the new full-time recording solution serves as an extension to the company's current use of Verint call recording technology, which was selected to support Brewin Dolphin's front- and back-office operations across 39 UK regional offices, including its major centers in London, Newcastle and Edinburgh.
Impact 360 Recording is designed to offer the highest levels of resilience, supporting Brewin Dolphin's multi-site contact center and back-office operations in adhering to the latest UK Financial Services Authority (FSA) compliance recording guidelines. In selecting the technology, a key requirement for the company was the ability to record all customer-related calls from any handset across the organization--front or back-office--in order to meet the management information demands of the FSA's Treating Customers Fairly (TCF) initiative.
Brewin Dolphin previously had approximately 500 Impact 360 Recording licenses in place. This implementation--secured by Verint partner Sabio--provides an additional 1,700 licences, enabling full recording coverage for all Brewin Dolphin front- and back-office staff, irrespective of location.
"When you're working with 130,000 different clients and managing significant funds, it's essential to have records of all customer interactions, regardless of where and how the contact was made," comments Ian Spillett, Brewin Dolphin's Head of Voice and Data. "Working with Verint's implementation partner, Sabio, we've been able to develop a true multi-site, full-time recording infrastructure using Impact 360 Recording. It provides the reliability and security we need to ensure our processes and management information meets the FSA's Treating Customers Fairly obligations."
"We wanted a recording approach that would provide complete compliance protection across our network of UK offices, and we were particularly impressed by the Impact 360 software based on our past experiences," adds Spillett. "Partnering with Verint in this way allows us to leverage a fully resilient solution that enables each of our regional offices to record at our central hub backed up by a regional disaster recovery center."
"We're delighted that Brewin Dolphin chose to extend its commitment to Verint and our Impact 360 Recording solution. This contract reinforces our ability to support the growing number of major organizations--such as Brewin Dolphin--that need to deploy multi-site, full-time recording across their entire business. The combination of our award-winning technology and Sabio's proven implementation expertise has given Brewin Dolphin exactly the solution it required," says David Parcell, managing director, EMEA for Verint Systems.
About Impact 360 Recording
Impact 360 Recording helps businesses capture, evaluate and store complete customer interactions. Leveraging the full-time recording solution, organizations benefit from robust, reliable voice recording, search and replay, along with real-time monitoring. With Impact 360 Recording, they can quickly access recorded calls, identify trends and patterns, satisfy compliance and regulatory requirements, and help deliver high-caliber customer experiences.
About Brewin Dolphin Ltd.
Brewin Dolphin is one of the largest independent investment managers for private investors in the UK, and manages over GBP 17 billion of funds for over 130,000 private clients and, of this, GBP 10 billion is on a discretionary basis. Brewin Dolphin has 40 offices throughout the UK and Channel Islands. Brewin Dolphin Investment Banking is corporate adviser to 120 corporate and 100 institutional clients, and is a FTSE 250 listed company. Visit www.brewin.co.uk for more information.
About Verint Witness Actionable Solutions
Verint(R) Witness Actionable Solutions(R) is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360(R) Workforce Optimization suite is the industry's most unified solution set--featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint(R) Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence(R) solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
SOURCE: Verint Systems Inc.
Industry Information Verint Witness Actionable Solutions Candace Flynn, 770-754-1878 candace.flynn@verint.com or Verint Systems EMEA Robert Wint, +44 1932 839500 robert.wint@verint.com or Investor Relations Verint Systems Inc. Alan Roden, 631-962-9304 alan.roden@verint.com
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