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The IVR system is based on the Asterisk(R) open source telephony platform and runs a VoiceXML interpreter from SpeechVillage and a Portuguese language automatic speech recognition and text-to-speech engine from Loquendo, all working on top of Sangoma's award-winning telephony interface boards. The system offers a total capacity of 6,000 ports deployed at four Bank of Brazil sites, and leverages the scalability and impeccable voice quality of the Sangoma A108 cards.
"Bank of Brazil needed an IVR system that was in line with their business strategies and operational requirements. To win the bid for this project, we needed to deploy a system of the highest possible quality while delivering very low equipment costs," said Ary Vilhena Jr., CEO at Digivox. "Leveraging a standards-based platform, open source telephony and Sangoma's high-density telephony cards, we were able provide them with a solution that met all their criteria and integrated perfectly into the bank's existing call center environment."
While Sangoma has supported Brazilian partners such as Digivox for years with numerous successful implementations, the company recently renewed its commitment to further development of this market through product innovation and expansion of its Brazilian distribution network. In May 2009, Sangoma announced a new distribution partner enhancing product availability and local support in Brazil.
"We continue to be impressed with Digivox' ability to deliver innovative, large-scale projects to some of Brazil's leading organizations by leveraging open source telephony and our robust interface cards," said Serge Forest, Vice President of Marketing at Sangoma. "Digivox software-based communication solutions perfectly complement our product line and deliver true value to a wide variety of Brazilian institutions."
At the FutureCom event this week in Sao Paolo, Brazil, Sangoma showcases the Digivox IVR solutions in Booth #B17.
About Sangoma Technologies Corporation
Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide. The product line represents a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications.
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE:STC). Additional information on Sangoma can be found at: www.sangoma.com.
About Digivox
Digivox is a leading provider of telephony data and Voice-over-IP solutions for medium-to-large corporations in Brazil. The company's two major solutions, Digivox EASY Platform and VOX Center Suite, were designed to meet the evolving needs of enterprises for totally integrated PBX, IVR and Contact Center Solutions. With presence in more than 150 cities of the country, Digivox covers the vast territory of Brazil with more than 500 trained technicians and partners who integrate systems of management with telephony and create modern and useful applications of communication that improve the way companies do business. Additional information on Digivox can be found at: www.digivox.com.br.
SOURCE: Sangoma Technologies Corporation
Sangoma Serge Forest VP of Marketing, Sangoma (514) 288-7111 serge.forest@sangoma.com Digivox Ary Vilhena Jr. CEO, Digivox 5583 9179-8197 ary@digivox.com.br
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