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Today's hot alert includes : NICE Systems Ltd. (NASDAQ: NICE | Quote | Chart | News | PowerRating) NICE's First Annual Benchmark of Contact Center Business and Technology Trends Highlights Top Investment Priorities: Improving Customer Satisfaction and Efficiency
RA'ANANA, Israel, October 14 -- NICE Systems Ltd. (NASDAQ: NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced the results of its first annual Benchmark of contact center business and technology trends. The comprehensive global research focuses on growth expectations, technology investment priorities, operational tactics and strategies, and market trends and initiatives. The research results were published in a white paper entitled, "Preparing for the Upturn: Research on Contact Center Operational and Investment Practices." The Benchmark was commissioned by NICE Systems and conducted by Ventana Research, an independent third-party firm.
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