Chordiant Cx Retention and Cx Cross-sell/Up-sell are available as the first solutions released as part of the suite.
At the heart of Chordiant Cx Solutions is a customer intelligence and predictive business insight of Chordiant's Decision Management technology. By optimizing the customer experience and improving business performance in retention, cross-selling and up-selling, Chordiant Cx Solutions can help companies reduce attrition, increase revenues, maximize profitability and decrease risk. Chordiant Cx Solutions can deliver significant return on investment in as little as two months.
With Cx Solutions, customers can prioritize and align deployment with the areas that will address their most critical business need. A rapid ROI enables adoption of subsequent Cx Solutions, lowering the barrier to entry for companies seeking to achieve these benefits. While each Cx Solution is a standalone module, when plugged into the Cx platform, the business benefits are compounded as new solutions leverage the content and capabilities of the previous ones.
Cx Retention and Cx Cross-sell/Up-sell are available immediately for both B2C and B2B interactions. Cx Solutions addressing additional business areas are under development and will become available in the second half of 2009.
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