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According to IACM, the epicenter for many civic departments that serve the Macau community, they wanted to enable bi-directional synchronization from several systems where customer/civilian and internal data is stored while ensuring that it could be made accessible to other government agencies in real-time. Doing so required addressing many technical challenges, specifically finding an efficient way to handle their mixed-language environment including multi-code Macau Chinese, Portuguese and English data stored in legacy iSeries systems and migrate the data into a common representation in an Oracle platform that serves the data in real-time.
According to IACM, before the Attunity operational data replication (ODR) solution was implemented, IACM had to create a tailored program for each data table, with limited ability to handle updates. This highly-intensive workflow not only demanded high use of hardware resources on a high percentage of redundant data transfers, but also used an unusually high amount of human resources to develop and manage the process. This also created significant overhead on the hardware, creating a truly costly scenario. As a result, replication requests needed on short notice were nearly impossible to fulfill.
Attunity responded to IACM's challenge with Attunity StreamFlow, an end-to-end operational data replication (ODR) solution that could be quickly configured and customized to address the complexity of IACM's mixed-language environment with Attunity's low-impact CDC technology that synchronizes the data via configuration and without re-programming for every data table. Since the Attunity solution is designed to easily handle heterogeneous environments, it replicated and logged all the changes bi-directionally from the iSeries and Oracle systems, making the data accessible in real-time through the IACM's web application.
"Attunity was simply the only vendor able to deliver the type of unique customization we needed in our situation," explained Mr. Kam Kong Lei, Senior IT Technician at IACM. "In addition to the inherent complexities of our technical environment, we also had high volume throughput to consider. We're processing +60GB of data with hundreds of thousands of changes per day, involving thousands of tables. Attunity was our technological savior; their customization capabilities truly made our long-shot plans possible."
Ultimately, Attunity's solution helped IACM to offer the people of Macau a more efficient and timely service. According to IACM, previous service problems, such as customers having to wait long periods before acquiring vehicle license plate numbers, have since been diminished because the system allows real-time access to information. In another example of improved customer service, IACM's system is now synchronized with the Macau Police Department's (PSP) system, such that IACM is able to see right away when a person has paid the PSP for an illegal parking ticket, so that privileges such as license renewal can be re-permitted by IACM immediately. Lastly, while IACM used to be responsible for vehicles and driving licenses, that function is now separated and a new bureau has taken over this responsibility recently; however, the related data still resides within the IACM databases, and can now be accessed through their internal web platform, improving response time significantly.
"We continue to see the growing demand for real-time information and the value it brings to operational efficiencies and customer satisfaction," stated Byron Yeung, Managing Director of Attunity's Asia Pacific office in Hong Kong. "We are very pleased that the Macau Government adopted the Attunity ODR software and that we were able to address their business requirements and heterogeneous IT environment. We look forward to supporting the customer as they expand the use of our software."
Mr. Lei added, "By implementing Attunity StreamFlow for operational data replication, we were able to avoid hundreds and hundreds of dedicated IACM man hours spent on programming each change table-saving us significant time and money. We are now able to provide a much faster response to civilians' needs and we can work more efficiently with the police department as well as other government agencies. Now our processes are streamlined, and all departments have the correct, most up-to-date information to do their jobs."
About Macau Government's Civic and Municipal Affairs Bureau (IACM)
The IACM encompasses a wide range of services including management of streets & public areas, parks & trees, libraries, markets & laboratory for related hygiene matters, cemeteries, museums, pets, and more. They offer a one-stop service center, with 30+ government departments located together so that civilians may handle all of their government needs under one roof.
About Attunity
Attunity is a leading provider of real-time event capture and data integration software. Using our software solutions, Attunity' s customers enjoy dramatic business benefits by driving down the cost of managing their operational systems, creating flexible, service-based architectures for increased business agility, and by detecting critical actionable business events, as they happen, for faster business execution.
Attunity has supplied innovative software solutions to its enterprise-class customers for nearly 20 years and has successful deployments at thousands of organizations worldwide. Attunity provides software directly and indirectly through a number of strategic and OEM agreements with partners such as Microsoft, Oracle, IBM, HP and SAP/Business Objects. Headquartered in Boston, Attunity serves its customers via offices in North America, Europe, and Asia Pacific and through a network of local partners. For more information, please visit us at http://www.attunity.com.
IMPORTANT NOTE: The announcement of any particular selection or implementation of Attunity products is not necessarily indicative of the timing of recognition of revenue therefrom or the level of revenue for any particular period. References to customer successes are based upon a single user experience and such customer's testimonial.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and other Federal Securities laws. Because such statements deal with future events, they are subject to various risks and uncertainties and actual results could differ materially from Attunity's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: liquidity challenges and the need to raise funds in the near future, which may not be available to the Company on acceptable terms or at all; the impact on revenues of economic and political uncertainties and weaknesses in various regions of the world, including the commencement or escalation of hostilities or acts of terrorism; any unforeseen developmental or technological difficulties with regard to Attunity's products; changes in the competitive landscape, including new competitors or the impact of competitive pricing and products; a shift in demand for products such as Attunity's; unknown factors affecting third parties with which Attunity has formed business alliances; timely availability and customer acceptance of Attunity's new and existing products; and other factors and risks on which Attunity may have little or no control. This list is intended to identify only certain of the principal factors that could cause actual results to differ. For a more detailed description of the risks and uncertainties affecting Attunity, reference is made to Attunity's most recent Annual Report on Form 20-F, which is on file with the Securities and Exchange Commission. Except as otherwise required by law, Attunity undertakes no obligation to publicly release any revisions to these forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
(c) Attunity 2009. All Rights Reserved. Attunity is a registered trademark of Attunity Inc. All other product and company names herein may be trademarks of their respective owners.
Press contact:
Itamar Ankorion, Director of Marketing, Attunity
itamar.ankorion@attunity.com
Tel. +1-781-328-0960, ext. 5220
SOURCE Attunity Ltd
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