Terminix Exterminates Bugs in Unified Communications and Adds Network Reliability with Joint Brocade and ShoreTel Solution

Facts

-- Established in 1947, Terminix Service, Inc. is among the top 10 largest privately owned pest control companies in the United States with 52 distributed branch locations servicing more than 200,000 customers in South Carolina, western North Carolina, and eastern Georgia

-- Terminix selected Brocade IP networking infrastructure and ShoreTel's IP business phone solution to support its new unified communications (UC) system. This system enables Terminix field agents to improve customer service to both residential and commercial customers

-- ShoreTel's support for Brocade's industry standard Power over Ethernet (PoE) helps ensure business continuity in the event of a power outage

Goals and Requirements

-- Terminix Services had to upgrade its entire internal and external customer production networks to meet communication scalability and efficiency demands as data and traffic continued to grow

-- To help deliver high-quality service, and to provide advanced technology and consistent voice/data service level agreements to its branch offices, Terminix needed reliable communications for a distributed organization

-- Ease of installation and system management were imperative for the organization's small IT staff, responsible for managing the entire network, 52 branch offices, and all corporate applications

-- A diverse customer base means the company has to accommodate a wide range of requirements; to protect customer loyalty and existing business investments, Terminix needed a reliable voice over IP (VoIP) system that helps provide business continuity

Solution

-- Terminix installed Brocade FastIron(R) Edge switches with Power over Ethernet (PoE) to expand Layer 3 routing capacity and scalability in a compact platform

-- These switches provide greater flexibility, higher reliability, enhanced security, and extensive redundancy to improve the company's operational efficiency and help it respond faster to new business opportunities today and into the future

-- To deliver IP voice services throughout their distributed offices, Terminix installed the ShoreGear-40 voice switch, ShoreWare Operator Call Manager and ShoreWare Personal Call Manager to streamline both operator and personal communications

-- ShoreTel's distributed architecture with centralized management supports rapid scalability across multiple locations, and simplified system management

Business Benefits

-- Terminix Services has realized reduced network costs, simplified management, improved productivity, and the seamless exchange of information and communications across a distributed enterprise

-- By combining greater capacity with wire-speed performance, embedded security, and low power consumption in a compact form factor, the FastIron Edge Series switches help Terminix significantly increase its return on investment and decrease its total cost of ownership

-- Brocade and ShoreTel have provided an easy-to-deploy, interoperable VoIP networking solution based on a fully interoperable Brocade IP infrastructure and ShoreTel UC solution--virtually eliminating implementation and maintenance challenges for network administrators

Quotes

-- "We selected Brocade because they delivered the greatest value without sacrificing advanced technology or reliability," said John Dorn, director of information services for Terminix Service. "Brocade's infrastructure is able to provide the performance we were after with the ease of use and management we needed. The high level of support we've received from the beginning has been superb. They've been there for us every step of the way."

-- "Our existing phone system reached its end of life, and we needed a new solution that not only provided advanced features, but could grow with the business," said Dorn. "With all of the benefits an IP-based solution could offer--from the flexibility to the cost savings and advanced voicemail features with integrated e-mail and call management--we determined it was the right direction for us."

Video: John W. Combs, Chairman and CEO for ShoreTel, explains the cost, efficiency and reliability advantages of ShoreTel with unified communications

http://www.youtube.com/watch?v=LAwUkMsJgWk

More information

-- Brocade IP Networking Solutions: http://www.brocade.com/products-solutions/products/ethernet-switches-routers/index.page

About Brocade

Brocade(R) (Nasdaq: BRCD | Quote | Chart | News | PowerRating) develops extraordinary networking solutions that enable today's complex, data-intensive businesses to optimize information connectivity and maximize the business value of their data. For more information, visit www.brocade.com.

Brocade, the B-wing symbol, BigIron, DCX, Fabric OS, FastIron, IronPoint, IronShield, IronView, IronWare, JetCore, NetIron, SecureIron, ServerIron, StorageX, and TurboIron are registered trademarks, and DCFM, Extraordinary Networks, and SAN Health are trademarks of Brocade Communications Systems, Inc., in the United States and/or in other countries. All other brands, products, or service names are or may be trademarks or service marks of, and are used to identify, products or services of their respective owners.

(C) 2009 Brocade Communications Systems, Inc. All Rights Reserved.

Social Media Tags: Brocade, Data Center, Storage Area Networks, SAN, IP, Fibre Channel, Ethernet, WAN, LAN, Networks, Switch, Router, Director, FCoE, HBA, DCX, Fabric OS, File Management Engine, StorageX, DCFM, SAN Health, Software as a Service, SaaS, Security as a Service, ShoreTel, FastIron, Unified Communications, VoIP

SOURCE: Brocade Communications Systems, Inc.

Brocade 
Pavel Radda, 408-398-6668 (Media Relations) 
pradda@brocade.com 
Peter Ausnit, 408-333-4000 (Investor Relations) 
pausnit@brocade.com