Read Larry Connors' blog – Short Term Trading Strategies
The solution was implemented by iFone, AltiGen's call center partner in Mexico since 2003.
Michael Curry, sales manager of AltiGen for Latin America, said: "General Motors (GM) was a perfect candidate for AltiGen's software-based call center. By deploying a solution that can be managed in-house and easily scale, GM was able to cost-effectively improve its operations and ability to service customers.
"AltiGen's Microsoft-based technology will also allow GM to integrate the call center with a planned Microsoft Exchange 2007 upgrade and take advantage of Microsoft's new unified communications functionality."
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