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TeleTech Government Solutions followed the specific government guidelines and accurately reported that it hired 4,231 temporary associates during the second and third quarters of 2009 to provide customer support for the FCC program. On October 19, 2009, the Company subsequently also reported that the 4,231 temporary employees translated to the equivalent of 635 full time employees based on the formula listed on the FederalReporting.gov website.
"TeleTech Government Solutions has accurately and fully complied with all relevant government reporting requirements and worked closely with the FCC throughout the data submission process," said Mariano Tan, President of TeleTech Government Solutions. "The FCC has also acknowledged the high quality of support provided to the American consumers during the DTV transition period."
TeleTech Government Solutions handled more than one million calls to the national DTV help line from support centers in nine states including Arizona, Alabama, California, Colorado, Florida, Kentucky, New York, Pennsylvania, and West Virginia. TeleTech Government Solutions provided support to consumers in English, Spanish and 113 additional languages.
ABOUT TELETECH GOVERNMENT SOLUTIONS:
TeleTech Government Solutions provides full service front- and back-office business process outsourcing and customer management services on five continents. The company helps government agencies implement large-scale solutions tailored to meet specific needs and challenges by delivering customer management, transaction-based processing, and database marketing services. TeleTech Government's comprehensive solutions include fully managed, OnDemand services including infrastructure, software, and business intelligence, interactive voice response (IVR), self-help Web, back-office processing, fulfillment, training, staffing, and other management applications. For more information visit www.teletechgovernment.com
Investor Contact: Karen Breen 303-397-8592 Media Contact: Bob Livingston 303-397-8958 Paul Kranhold 415 618-8750
SOURCE: TeleTech
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