New book by Larry Connors Click here Improve your trading - See how
The NADA telephone survey, conducted in May and June of this year, generated responses from 984 dealership employees. The key results include:
-Overall satisfaction ("very" or "somewhat" satisfied) with the DealerTrack DMS was 82 percent, up from 74 percent in the 2007 survey. It was also well above the industry average of 72 percent, which was down seven percentage points from 79 percent two years ago.
-Among dealers/general managers who use the DealerTrack DMS, none said they plan to switch DMS providers when their contract is up, compared with 5 percent two years ago. The average "plan to switch" score for the industry was 19 percent this year, down from 25 percent in 2007.
-61 percent of the DealerTrack customers said they would be "very likely to recommend" the DealerTrack DMS to another dealership, up from 59 percent two years ago. For the industry as a whole, the average response was 53 percent, down from 55 percent in 2007. A total of 89 percent of DealerTrack customers are either "very" or "somewhat" likely to recommend the DealerTrack DMS.
"We are very excited to receive this positive feedback, and appreciate the time our customers took to participate in this prestigious survey," said Mark O'Neil, chairman and chief executive officer of DealerTrack. "While we're pleased to score above the mean on all the key questions, we would also note that the survey has clearly identified a number of areas where we can focus our efforts to improve even more."
DealerTrack provides software solutions to all major segments of the automotive retail industry, including dealers, lenders, OEMs, agents and afterproviders.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
More News:
Market Updates |
Stock Alerts |
All Trading News |
Stock Index
About TradingMarkets | Contact | Advertise | Careers | Link to Us | Site Map | Help | Terms & Conditions | Privacy Policy | Return Policy | Testimonials | Feedback
The Connors Group, Inc. ("Company") is not an investment advisory service, nor a registered investment advisor or broker-dealer and does not purport to tell or suggest which securities or currencies customers should buy or sell for themselves. The analysts and employees or affiliates of Company may hold positions in the stocks, currencies or industries discussed here. You understand and acknowledge that there is a very high degree of risk involved in trading securities and/or currencies. The Company, the authors, the publisher, and all affiliates of Company assume no responsibility or liability for your trading and investment results. Factual statements on the Company's website, or in its publications, are made as of the date stated and are subject to change without notice.
It should not be assumed that the methods, techniques, or indicators presented in these products will be profitable or that they will not result in losses. Past results of any individual trader or trading system published by Company are not indicative of future returns by that trader or system, and are not indicative of future returns which be realized by you. In addition, the indicators, strategies, columns, articles and all other features of Company's products (collectively, the "Information") are provided for informational and educational purposes only and should not be construed as investment advice. Examples presented on Company's website are for educational purposes only. Such set-ups are not solicitations of any order to buy or sell. Accordingly, you should not rely solely on the Information in making any investment. Rather, you should use the Information only as a starting point for doing additional independent research in order to allow you to form your own opinion regarding investments. You should always check with your licensed financial advisor and tax advisor to determine the suitability of any investment.
HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING AND MAY NOT BE IMPACTED BY BROKERAGE AND OTHER SLIPPAGE FEES. ALSO, SINCE THE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE RESULTS MAY HAVE UNDER- OR OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN.
The Connors Group, Inc.
10 Exchange Place, Suite 1800
Jersey City, NJ 07302
© Copyright 2009 The Connors Group, Inc.
