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OfficeMax earned the award based upon the high marks and world class call rating it received from recent customer satisfaction surveys conducted by SQM. To win the Highest Customer Satisfaction Award, 94 percent of OfficeMax's customers rated their overall experience as "very satisfied," the highest score possible on SQM Group's rating scale. The survey methodology rated responses from approximately 400 randomly selected OfficeMax customers.
"It is truly an honor to earn this distinctive recognition for customer service because it is based on the words of our customers," said Mary Dunnam, senior vice president of Customer Service for OfficeMax. "We operate under the simple and direct premise of helping our customers do their best work. This means that our customer service team must act as advocates and consistently help our customers uncover new opportunities for efficiency and effectiveness. This award validates that we are achieving the levels of service our customers expect and deserve."
This is the sixth award OfficeMax has earned in 2009 alone for exceptional customer service and for the Company's commitment to helping customers achieve a better bottom line. To date, OfficeMax has received five industry awards for outstanding service, including the 2009 Supplier of the Year award by the North American Steel Alliance, the 2009 University HealthSystem Consortium (UHC) Service Excellence Supplier of the Year award, the Ariba Spend Management Excellence award in the Supplier Network Pioneer category, the 2009 Supply Partner of the Year award by Educational & Institutional Cooperative Purchasing (E&I), and the 2009 Corporate Partner of the Year award by the National Association of Women Business Owners (NAWBO).
Since 1996, SQM Group's sole purpose has been quality assurance services for benchmarking, tracking, evaluating, improving and awarding call centers. The Company specializes in measuring first call resolution (FCR), customer quality assurance (CQA), employee satisfaction (Esat) and customer satisfaction performance (Csat) for leading international call centers. SQM benchmarks more than 400 leading international call centers on an annual basis and has been conducting FCR / Csat benchmarking studies for more than 12 years. SQM awards are based on customers who have used a call center and employees who work in a call center and are considered to be the fairest and most prestigious awards in the call center industry.
About OfficeMax
OfficeMax Incorporated (NYSE: OMX | Quote | Chart | News | PowerRating) is a leader in both business-to- business office products solutions and retail office products. The OfficeMax mission is simple. We help our customers do their best work. The company provides office supplies and paper, in-store print and document services through OfficeMax ImPress(R), technology products and solutions, and furniture to consumers and to large, medium and small businesses. OfficeMax customers are served by more than 30,000 associates through direct sales, catalogs, e-commerce and more than 1,000 stores. To find the nearest OfficeMax, call 1-877-OFFICEMAX. For more information, visit http://www.officemax.com/.
OfficeMax Media Contacts: OfficeMax Investor Contact:
William Bonner Jennifer Rook Mike Steele
630-864-6066 630-864-6057 630-864-6826
SOURCE OfficeMax Incorporated
http://www.officemax.com
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