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The 2009 Ensemble Travel Group U.S. Preferred Supplier Awards were based on the results of an online survey taken of members in August. In most of the categories, members based their selections on three key performance areas: quality of customer service (timeliness and accuracy of communications and documentation, ease of the booking process, and overall problem solving), level of agency support (local sales rep, co-op funds, group support, marketing guidance, product training, and commitment to agency sales channel), and client satisfaction (product delivery, fulfillment of client expectations, and repeat bookings).
"We truly appreciate the recognition that Ensemble Travel Group members have given us in naming Access America their Travel Insurance Partner of the Year," said Jason Rice, Vice President of Sales at Mondial Assistance USA. "We value our relationship with Ensemble and we look forward to continuing to provide service, assistance and peace of mind to their traveling clientele."
About Access America
Access America is the consumer travel insurance brand of World Access Service Corp, a Mondial Assistance company. Access America travel insurance* and assistance products are purchased by millions of travelers each year, through leading travel suppliers including resorts, airlines, travel agents and through our website at AccessAmerica.com. Mondial Assistance is a global leader in specialty insurance and emergency assistance services. Four percent of the world's population or about 250 million people are served by Mondial Assistance businesses around the globe. In the United States, Mondial Assistance is a brand name of World Access Service Corp. As one of 29 business units, the U.S. operation serves major travel suppliers, health insurers, credit card, and entertainment companies with insurance products, international travel assistance, and concierge services. Mondial Assistance is part of the Allianz (NYSE:AZ) group of companies. For more information please visit: www.mondialUSA.com.
*Insurance coverage is underwritten by BCS Insurance Company, rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 or 52.401. Access America is a brand of World Access Service Corp., a company of Mondial Assistance. World Access Service Corp. is the producer and administrator of this plan.
SOURCE: Access America
Access America Daniel Durazo, 804-673-7175
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