Business Customers Recognize FPL for Outstanding Service in Energy Efficiency
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FPL | Quote | Chart | News | PowerRating -- Some of America's most well known and respected companies have selected
Florida Power & Light Company (NYSE: FPL | Quote | Chart | News | PowerRating) as a nationwide winner in the
Edison Electric Institute's (EEI) 2009 National Key Accounts Customer
Service Awards program for outstanding service in energy efficiency.
FPL was one of six utilities to receive the recognition from businesses
that include national chain and multi-site brands such as Walgreens,
Target, Staples, McDonald's, HealthSouth and Wal-Mart.
"Our national customers are extremely smart consumers of electricity and
consider the delivery of energy efficiency programs a critical component
of a successful energy strategy. We are truly honored by this award,"
said Tracie Bagans, FPL's national account team manager. "FPL is
committed to helping our customers big and small be more energy
efficient. We're proud that, with the active participation of our
customers, FPL has the No. 1 energy efficiency program in the country."
Since its inception in 1988, EEI's National Key Accounts Program (www.eei.org/na)
has addressed the unique and growing needs of commercial customers with
multiple sites or outlets, including chains and franchise operations.
"The chains put a premium on utilities that tailored programs and
services to meet their needs, and on companies and individuals that
provided them with information they needed in a simple, fast and
accurate way," said Thomas R. Kuhn, President of EEI.
Through the National Key Accounts network of electric utilities, these
businesses gain a single point of contact at each utility that serves
their company. In addition to the award for FPL's program, the
businesses recognized one of FPL's energy experts for his outstanding
customer service. FPL National Account Manager Ralph Calleja received
the individual honor for his work expediting new service connections,
providing information about rates and suggesting ways to improve energy
efficiency.
EEI President Kuhn added that: "the winning utilities and individuals
understand that the health of their business is dependent upon the
health of their customer's business. With today's volatile energy prices
and uncertain economic conditions, the winners know that they must
continually work to make their customers more energy efficient, more
productive and, ultimately, more profitable."
For nearly three decades in partnership with its customers, FPL has
managed the most successful and cost-effective energy efficiency
programs in the nation. FPL's typical residential customer bill is below
the national average and the lowest of all 54 electric utilities in
Florida, according to the latest Florida Municipal Electric Association
data.
Florida Power & Light Company
Florida Power & Light Company (FPL) is the largest electric utility in
Florida and one of the largest rate-regulated utilities in the United
States. FPL serves 4.5 million customer accounts in Florida and is a
leading employer in the state with nearly 11,000 employees. The company
consistently outperforms national averages for service reliability while
customer bills are well below the national average. A clean energy
leader, FPL has one of the lowest emissions profiles and the No. 1
energy efficiency program among utilities nationwide. FPL is a
subsidiary of Juno Beach, Fla.-based FPL Group, Inc. (NYSE: FPL). For
more information, visit www.FPL.com.
Edison Electric Institute
The Edison Electric Institute (EEI) is the association of U.S.
shareholder-owned electric companies. Its members serve 95 percent of
the ultimate customers in the shareholder-owned segment of the industry,
and represent approximately 70 percent of the U.S. electric power
industry. EEI also has more than 65 International electric companies as
Affiliate members, and more than 170 industry suppliers and related
organizations as Associate members.
SOURCE: Florida Power & Light Co.
Florida Power & Light Co.
Sarah Marmion, 305-552-3888
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