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Cavalier Telephone Signs License Agreement for Convergys' Smart BSS Solutions

Posted on: Sat, 14 Nov 2009 00:22:00 EST

Symbols: CVG

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Nov 13, 2009 (Close-Up Media via COMTEX) --
CVG | Quote | Chart | News | PowerRating -- Convergys, a company specializing in relationship management, announced that Cavalier Telephone, a full-service provider of telecommunications solutions for business, consumer and government customers, has signed a license agreement for Convergys' Smart BSS Solutions.

Convergys said it will also provide Cavalier with consulting services as part of this agreement.

Convergys will implement its Product Control Manager Smart App, a centralized product catalog and product lifecycle management solution, for Cavalier in the first quarter of 2010.

"With Convergys' Product Control Manager, we will now have a consolidated view of all our product data, which will allow improved order administration and lifecycle management, enabling Cavalier to achieve better service delivery timeframes and an overall improved customer experience," said Rick Gambriel, CIO, Cavalier.

"Systematic product data management supporting ordering and fulfillment is a must-have for communications providers facing increased competition and customer expectations," said Bob Lento, President, Information Management, for Convergys. "Convergys' Product Control Manager Smart App will help Cavalier dramatically shorten its time to market for new convergent offers and help drive significantly improved customer satisfaction, while also helping to reduce the costs associated with supporting a highly complex product portfolio."

More Information:

http://www.cavtel.com

www.convergys.com

((Comments on this story may be sent to newsdesk@closeupmedia.com))

For full details on Convergys Corp (CVG) CVG. Convergys Corp (CVG) has Short Term PowerRatings at TradingMarkets. Details on Convergys Corp (CVG) Short Term PowerRatings is available at This Link.

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