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Vodafone Turkey Gets 'Best Call Center Technology Solution' Award

Posted on: Fri, 20 Nov 2009 22:21:00 EST

Symbols: VOD, AV

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Nov 21, 2009 (Close-Up Media via COMTEX) --
VOD | Quote | Chart | News | PowerRating -- Vodafone Turkey said that it has received "The Best Call Center Technology Solution" award for its new Voice Signature Service, powered by PerSay VocalPassword.

PerSay VocalPassword is a biometric speaker verification system that verifies a speaker during an interaction with an IVR or a voice application. The system at Vodafone was successfully integrated with Avaya Voice Portal Platform, enabling secure self service applications such as GSM PUK (Personal Unlocking Key) reset and access to Vodafone Call Centers, the Company noted in a release.

"The deployment at Vodafone Turkey and this award takes the Voice Biometrics technology yet another step towards becoming the ubiquitous way for authenticating people. I foresee that in a couple of years, hundreds of millions of people will be using this technology to access web, mobile and telephony services and applications on a daily basis," said Almog Aley-Raz, PerSay CEO.

Vodafone said that Speechouse expertise in integrating speech technologies, designing successful applications and friendly voice user interfaces was key in achieving this award.

PerSay is a provider of advanced biometric speaker verification products.

Speechouse furnishes its customers with best-of-breed speech technology solutions that use natural speech to provide information or perform transactions over the phone.

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