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"As a company, we are always looking for new ways in which to bring the benefits of service optimization to a wider audience. The insurance industry is still a relatively new market for ClickSoftware, and this win is evidence to the need for scheduling and optimization solutions in this important industry, and to our ability to serve as the provider of such solution," said Hannan Carmeli, Chief Operating Officer at ClickSoftware.
ClickSoftware solutions will optimize the scheduling for several hundred mobile claims representatives ensuring more inspections take place every day and improved compliance with service level agreements. They will also provide greater control and visibility over hundreds of independent contractors who work in partnership with the insurance company.
Street-level-routing features ensure the inspectors take the most efficient routes between jobs to increase productivity and reduce travel time. The insurance company will also use ClickAnalyze Reporting which provides full visibility of operational data that exists in the system - enabling decision makers to gain insights about the performance of the operation and to proactively manage them. This data - which is extracted from ClickSoftware's ServiceOptimization Suite - is presented in an easy-to-understand format that enables managers, dispatchers and other support personnel to immediately identify opportunities and address problems before they become crises.
ClickMobile will ensure the company's IT managers and claims representatives have the most updated information about job status, priorities, history, location, etc. The solution wirelessly connects field employees via their handheld devices to job information for field activities and tasks. The claims representatives can also quickly update customer service managers as to job status, location and delays.
Together, ClickSchedule, ClickMobile and ClickLocate establish the foundation for the real time service enterprise, providing continuous real-time optimization of the service delivery process. This minimizes travel time, improves response during emergency situations, maximizes productivity of the inspectors and, ultimately, increases customer satisfaction.
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781)-272-5903 or (888)-438-3308, or visit http://www.clicksoftware.com.
This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include, but are not limited to, those statements regarding future results of operations, visibility into future periods, growth and rates of growth, and expectations regarding future closing of contracts, receipt of orders, recognition of revenues and deferred revenues. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. Achievement of these results by ClickSoftware may be affected by many factors, including, but not limited to, risks and uncertainties regarding the general economic outlook, the length of or changes in ClickSoftware's sales cycle, ClickSoftware's ability to close sales to potential customers in a timely manner and maintain or strengthen relationships with strategic partners, the timing of revenue recognition, foreign currency exchange rate fluctuations, and ClickSoftware's ability to maintain or increase its sales pipeline. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20F for the year ended December 31, 2007 and in subsequent filings with the Securities and Exchange Commission. Clicksoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
Contacts: Joanna Giannotti ClickSoftware, Inc. +1-781-272-5903 x2235 joanna.giannotti@clicksoftware.com
SOURCE ClickSoftware Technologies Ltd
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