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Severn Trent Water launches first phase of transformation programme with IBM

Posted on: Tue, 26 Jan 2010 05:56:39 EST

Symbols: IBM, SVTRF

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Jan 26, 2010 (M2 EQUITYBITES via COMTEX) --

Information technology company IBM (NYSE: IBM | Quote | Chart | News | PowerRating) said today that Severn Trent Water (STW), a provider of water utility services in the UK, has gone live with phase one of a business transformation programme, along with IBM.

The business transformation programme is reportedly aimed at delivering major cost savings by increasing the efficiency of operational processes. The programme has been designed to help STW continue its drive for ever-higher standards by improving the speed of decision making, regulatory reporting and service to its customers.

IBM, working alongside the STW business, used its Component Business Modelling (CBM) technique tailored to the UK water industry to break down the STW business and analyse the processes and technology being used in different areas.

This helped STW and IBM to identify areas of improvement, standardise and streamline operational processes and establish self-service techniques and tools for STW employees and managers across the organization. The new programme is designed to allow STW to collaborate more closely with its mobile field staff and business partners through supplier portals and self-service procedures.

IBM said that it will continue to work with STW on the second stage of the programme which is due to launch in late 2010.

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